Skip to content
Frequently Asked Questions
Find answers to common questions about Angling Protect, including our specialist angling insurance, managing your policy, how we use your data and what to do if you need to make a claim.
General Questions
Find answers to common queries about our services, coverage, and how we can assist you.
Angling insurance offers protection for anglers, covering risks related to fishing activities. This includes cover for equipment loss or damage, personal accident protection, personal liability, and more, ensuring you’re safe and secure while enjoying your time on the water.
Unlike general home insurance, which may offer limited coverage for fishing gear, angling insurance is tailored to meet the specific needs of fishing enthusiasts. This includes equipment, personal injury, third-party liability, loss of earnings, and other risks associated with fishing accidents, giving you peace of mind on and off the water.
Our Policyholders must be aged 18 years or older and residents of the UK, Channel Islands or the Isle of Man. We cannot insure certain individuals, for example those with unspent criminal convictions. These are clearly explained before purchase.
Yes, you can not only access your policy online but also review and download your documents, update your details, make changes to the policy and submit claims.
Angling Protect is a trading name of H2A Online Ltd (registered in England and Wales no: 10712264) which is regulated and authorised by the Financial Conduct Authority no: 781604.
We provide comprehensive insurance for anglers, guides, professionals, clubs and associations, day-ticket waters and fisheries.
IPT stands for Insurance Premium Tax. This is a tax on insurers and applies to general insurance premiums at the standard rate of 12%. Travel insurance has a higher rate of 20%, which applies only to the premium relating to the travel section of your policy.
We only offer annual policies and our rates are designed for this purpose. Furthermore, if you take out an annual policy and cancel it mid-term, we retain at least 40% of the annual premium.
Angling Protect offers insurance made for Anglers by Anglers. We have created the policy through consultation with experts in the field of angling and are confident that it meets the demands and needs of anglers, professional & guides, clubs & associations and fisheries.
For liabilities we have set limits that we feel will cover your activities, however where specific sums insured are involved, you must provide us with the correct value of your equipment, contents, stock etc., to ensure that you have sufficient cover.
We suggest that you look carefully at the cover you have under your Home Insurance as this varies greatly. It is important to check whether your policy covers your tackle whilst it is unattended. We often hear of claims where anglers have been asleep in their bivvie – 3 rods worth £8k on the bank and home insurance not covering the theft as this is deemed to be unattended. Angling Protect would cover this situation
Your Data
Learn how we collect, use, and protect your personal information to ensure your privacy and security.
We collect information like your name, contact details, and address to provide accurate coverage, communicate with you about your policy and meet regulatory requirements.
We use your data to manage your insurance policy, process claims, improve services, and ensure compliance with legal obligations. Only authorised personnel and third-party service providers involved in your policy management (e.g., claims processors or regulatory authorities) have access to your data.
We retain your data as long as your policy is active and as required by law. Typically, some information may be stored for a defined post-policy period as this is required for compliance and claims purposes.
Yes, we use industry standard encryption, secure servers, and regular audits to protect your data against unauthorised access, loss or misuse.
Absolutely. You can review and update your personal details by logging into your account or contacting customer support. We strive to keep your information accurate and up to date.
We only share limited data with trusted partners essential to providing your insurance coverage, such as claims handlers. We never sell or rent your personal data to third parties.
You can request data deletion by contacting us. Please note that we may retain certain information for regulatory and legal reasons.
If you believe there has been any unauthorised access to your data, contact us immediately. We take security seriously and will investigate and take necessary actions to safeguard your information.
Our website uses cookies to improve user experience, store login details securely, and analyse website performance. You can manage your cookie preferences through your browser settings.
If you find the information, we hold about you is wrong, you can ask for it to be corrected. You can also ask us to delete the information. For record-keeping and compliance purposes, we’ll retain certain information collected from you in connection with transactions.
You’ll find an ‘unsubscribe’ link on our marketing emails. Alternately, you can log in to the Members Area, where under ‘your account’, you can uncheck the answer to ‘I would like to be updated on offers and latest news’.
Managing Your Policy
Get guidance on updating, renewing, or making changes to your policy with ease.
We email you the policy documents when you buy a policy or when you make a mid-term change to the policy. Furthermore, you can access your policy documents and download them from the Members Area.
You can update your phone number and correspondence address by clicking on ‘your account’ which is a link available on the top right corner of the Members Area. If you want to update the insured address, navigate to the policy and click ‘Make a Change’.
Please emails us a copy of your marriage certificate or change of name deed poll and we will do the rest. In a case where the policyholder has passed away, we require a copy of the death certificate and the name of the new policyholder.
You can cancel your policy through the Members Area. Simply log in, navigate to the policy you wish to cancel and select ‘Cancel Policy’. Please note that as we offer an annual policy, in case of mid-term cancellation, we retain at least 40% of the annual premium.
You can make changes to your policy through the Members Area. Simply log in, navigate to the policy your wish to alter and select the option to ‘make a change’. You can add and remove cover or change the insured address.
You can cancel your policy anytime via the Members Area. If you choose to Cancel from inception during the 14-day cooling-off period, a full refund is made. If you choose to cancel after time on cover, a pro-rata refund will be made subject to retention of 40% of the annual premium. No refunds are made if a claim has been submitted.
Making a Claim
Understand the steps to submit a claim and what to expect during the process.
All you need to do is log in to the Members Area, select your policy, and click ‘Make a Claim’ – the process takes just minutes, and you will be contacted by our claims professional within 24 hours. Alternatively, you can call or email us.
If we possess information that we believe is false, misleading, or potentially fraudulent, we will forward it to the appropriate legal or statutory authorities. We may also share this information with other organisations to help prevent fraudulent claims.
The excess is the amount you contribute towards a claim. If you make a claim, you pay the excess, and your policy covers the remainder. Your excess will always be clearly marked in your policy documents and also on the policy page on the Members Area.
A simple claim for tackle can be settled in days, while a complex negligence claim can take months. Whatever the type of claim, we’ll always support you and keep you informed. Once a claim is settled, payment can be made quickly via BACS transfer.
Once we receive your claim, one of our adjusters will reach out to you to explain the next steps. All claims will be assessed within 1 business day and we aim to make a decision within this time, unless we need more information in which case we will contact you.
Do not admit liability, don’t attempt to settle the claim yourself, and don’t communicate with the claimant without our approval. All you need to do is log in, to the Members area and submit a claim. The process takes just a few minutes and we will contact you within one business day.
Receipts are required to substantiate your claim however we understand that when you have owned equipment for a long time paper receipts can go missing. We therefore ask you to provide us with photographs or maybe bank statements where we can see you purchased the item or any photograph you may have which proves this was part of your kit.
Once you log a claim we will contact you to advise you of the next steps. Once we are at the stage of payment bank details will be requested and the agreed payment will be sent to your bank account.
If it cannot be repaired we will replace the item.
