About us

Angling Protect is a trading name of H2A Online Ltd (company number 10712264). We’re an online insurance broker, specialising in arranging insurance for the sport of Angling.

In order for us to provide you with a quote and then insurance, and deal with any claims or complaints that might arise, we need to collect and process data about you. This makes us a ‘data controller’. As data controller, we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy policy.

Regulation

In this policy we refer to Data Protection Legislation which means the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation.

How we use your information

The legal basis we rely on for processing personal data is Article 6(1)(b) of the UK General Data Protection Regulation (UK GDPR) which relates to processing necessary to allow us to perform our contract with you or to take steps at your request, before entering a contract as listed below:

• To evaluate your insurance application or renewal and provide you with a quote.
• To arrange insurance on your behalf or to enable you to purchase your insurance policy online.
• To administer your insurance contract including taking payments and making changes where requested or to assist with insurance claims.

We may use personal data to pursue our legitimate interests (Article 6(1)(f) of the UK GDPR), provided your interests and fundamental rights do not override those interests these uses are listed below.

• To improve our website (we continually strive to optimise the performance of our website to provide you with a better experience) to assist with the security of our infrastructure to improve customer service (your information helps us effectively respond to your needs).
• To provide you with ‘risk tips’.
• To maintain our working relationship and contractual arrangements with our suppliers. This may include monitoring of the service and levels of service provided to us.

If you are a prospective customer but not actively taking steps towards entering into a contract with us, we will seek your consent (Article 6(1)(a) of the UK GDPR) to process your personal data for digital marketing.

What personal information do we collect and use?

• Your name, address, date of birth and contact details plus, if relevant, information about the organisation you wish to insure.
• Information which is relevant to your insurance policy including details of previous insurance policies and claims history.
• Information relevant to any claim or complaint you may make. This will depend on the type of claim or complaint you make.
• Your marketing preferences.

How we collect your information

We may collect your information when you:

• Visit our website.
• Use our social media.
• Use our online chat.
• Take part in our surveys.
• Email, call or text us.
• Ask for an insurance quote, or buy an insurance policy from us.

Sharing your information

We share the data you provide with selected insurance providers. These businesses will not use your personal information except to provide services on your behalf. They’re required to maintain the confidentiality of your information. We do not sell, rent or otherwise give customer data to third parties.

Keeping your information

Your personal information will be retained for a relevant period for each category of data. Those periods are based on the purpose for which the information is collected and used, considering legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and Angling Protects business purposes. Generally we keep quote information for 3 years, and policy and claims records for 7 years from the end of our relationship with you. If there is a dispute or a legal action, we may need to keep this personal information longer.

Protecting your personal information

All information collected from you during your usage of our website is transmitted using encryption. Payment cardholder information is provided direct to payment gateway provider, Stripe. We do not store any payment cardholder information.

We secure all personal information you have provided us in a controlled, secure environment, and protect that information from unauthorised access, use or disclosure. Non-digital personal data received is scanned to our network and the originals are confidentially destroyed.

We do not transfer personal information outside of the combined areas of the United Kingdom and European Union. We’ll only disclose your personal information, without notice, if we have to by law or in the good faith belief that such action is necessary to:

• Conform to the edicts of the law or comply with legal process served on us.
• Protect and defend our rights or property.
• Protect the personal safety of our users or the public.

Your rights

You have the right to:

• Ask for access to your personal information via a ‘subject access request’.
• Ask for personal information we hold about you to be corrected.
• Ask for your personal information to be deleted.
• Object to the processing of your personal information where we are relying on a legitimate interest, and there is something about your particular situation which makes you want to object to processing it.
• Ask for the processing of your personal information to be restricted. This enables you to ask us to suspend the processing of personal information about you.
• Ask for your personal information to be transferred to another company.

Subject access requests

You can find out if we hold any personal information on you and request that information by making a ‘subject access request’. If we do hold information about you, we will:

• Provide you with a description of it.
• Tell you why we are holding it and how long for.
• Tell you who it could be disclosed to.
• Where possible let you have a copy of the information in an intelligible form.

Where we rely on consent to process your personal data you have a right to withdraw your consent at any time. The easiest way to do this is by logging on to the Members Area on our website and under Your Account, untick the opt-in box for the field: News and Updates. You can also unsubscribe to our News and Updates emails, by clicking the unsubscribe button.

We do not charge a fee for personal data requests, however we may charge a reasonable fee if your request for access is clearly unfounded or excessive.

Changing and removing your information

If you find the information, we hold about you is wrong, you can ask for it to be corrected. You can also ask us to delete the information. To do so please call us on 0800 711 7777 or email us at support@anglingprotect.co.uk. For record-keeping and compliance purposes, we’ll retain certain information collected from you in connection with transactions.

External websites

Our website may contain links to third party websites. This privacy notice doesn’t cover how organisations that own the external websites process your personal data. We encourage you to read the privacy notices on the other websites you visit.

Contact us

If you have any questions regarding our Angling Protect privacy policy, please do not hesitate to contact us, using the following information:

• Angling Protect, Second Floor, Quadrant Court, 49 Calthorpe Road, Edgbaston Birmingham, B15 1 TH
• Phone: 0800 711 7777
• Email: support@anglingprotect.co.uk

We are registered with the Information Commissioner’s Office (the ICO) with registration number TBA.

Making a complaint

You have the right to submit a complaint about our processing of your personal data. Our supervisory authority is the Information Commissioner’s Office and submitting a concern can be made using its website: https://ico.org.uk/concerns/handling.

Changes to this privacy notice

We keep this policy under regular review. We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices.