The excess is the amount you contribute towards a claim. If you make a claim, you pay the excess, and your policy covers the remainder. Your excess will always be clearly marked in your policy documents and also on the policy page on the Members Area .

FAQs Archive - Page 8 of 11

Q: What happens when I notify you of a potential claim?

Once we receive your claim, one of our adjusters will reach out to you to explain the next steps. All claims will be assessed within 1 business day and we aim to make a decision within this time, unless we need more information in which case we will contact you.

Q: How long does it take to settle a claim?

A simple claim for tackle can be settled in days, while a complex negligence claim can take months. Whatever the type of claim, we’ll always support you and keep you informed. Once a claim is settled, payment can be made quickly via BACS transfer.

Q: I think I have a claim – what should I do?

All you need to do is log in to the Members Area , select your policy, and click ‘Make a Claim’ – the process takes just minutes, and you will be contacted by our claims professional within 24 hours. Alternatively, you can call or email us.

Q: Do I need to give notice to cancel my policy?

You can cancel your policy anytime via the Members Area . If you choose to Cancel from inception during the 14-day cooling-off period, a full refund is made. If you choose to cancel after time on cover, a pro-rata refund will be made subject to retention of 40% of the annual premium. No refunds are made if a claim has been submitted.

Q: How do I cancel my policy?

You can cancel your policy through the Members Area . Simply log in, navigate to the policy you wish to cancel and select ‘Cancel Policy’. Please note that as we offer an annual policy, in case of mid-term cancellation, we retain at least 40% of the annual premium.

Q: In what circumstances can I change the name on my policy?

Please emails us a copy of your marriage certificate or change of name deed poll and we will do the rest. In a case where the policyholder has passed away, we require a copy of the death certificate and the name of the new policyholder.

What happens when I notify you of a potential claim?

Once we receive your claim, one of our adjusters will [...]

By Alex Lewis|2026-09-10T16:10:49+01:00September 10, 2026|Making a Claim|Comments Off

How long does it take to settle a claim?

A simple claim for tackle can be settled in days, [...]

By Alex Lewis|2026-09-10T16:10:27+01:00September 10, 2026|Making a Claim|Comments Off

What is an excess?

The excess is the amount you contribute towards a claim. [...]

By Alex Lewis|2026-09-10T16:10:01+01:00September 10, 2026|Making a Claim|Comments Off

What measures do you take to tackle fraud?

If we possess information that we believe is false, misleading, [...]

By Alex Lewis|2026-09-10T16:09:43+01:00September 10, 2026|Making a Claim|Comments Off

I think I have a claim – what should I do?

All you need to do is log in to the Members [...]

By Alex Lewis|2026-09-10T16:09:24+01:00September 10, 2026|Making a Claim|Comments Off

Do I need to give notice to cancel my policy?

You can cancel your policy anytime via the Members Area. If [...]

By Alex Lewis|2026-09-10T16:08:30+01:00September 10, 2026|Managing Your Policy|Comments Off

Can I make changes to my policy?

You can make changes to your policy through the Members Area. [...]

By Alex Lewis|2026-09-10T16:08:04+01:00September 10, 2026|Managing Your Policy|Comments Off

How do I cancel my policy?

You can cancel your policy through the Members Area. Simply log [...]

By Alex Lewis|2026-09-10T16:07:42+01:00September 10, 2026|Managing Your Policy|Comments Off

In what circumstances can I change the name on my policy?

Please emails us a copy of your marriage certificate or [...]

By Alex Lewis|2026-09-10T16:07:05+01:00September 10, 2026|Managing Your Policy|Comments Off

How do I update my contact information?

You can update your phone number and correspondence address by [...]

By Alex Lewis|2026-09-10T16:06:37+01:00September 10, 2026|Managing Your Policy|Comments Off

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